- Alison R
FAQ
Welcome to the FAQ section of Opal. Here, we’ve compiled answers to common questions to help guide you through everything you need to know about our studio, classes, and services.
Section 1
To make your first visit smooth and enjoyable, we kindly ask that you arrive 10 minutes before your scheduled class. This will give you enough time to complete your liability waiver and get acquainted with our reformers. Our welcoming instructors will be on hand to answer any questions and address any injuries or modifications needed to ensure your comfort and safety.
We are located within the ZIA complex and provide free parking via the retail parking entrance on Lincoln Avenue. If the ground-floor parking is full, you can access the resident parking through the same entrance. Simply enter the code **** at the gate and proceed to the 4th and 5th floors, where guest parking spaces are available. You may park in any open spot.
To reach the studio, take the elevator back down to the retail parking area.
In the unlikely event that both the retail and guest parking are full, additional street parking can be found on S Loara Street or W Mable Street. Please remember to check the permitted parking times.
If it’s your first visit, we suggest arriving early to get acquainted with the parking options.
Pilates is a low-impact exercise method that strengthens your core, improves flexibility, enhances balance, and promotes overall well-being through controlled movements and mindful breathing. It’s also a fantastic way to aid in injury prevention and recovery. Whether you’re a beginner or an athlete, Pilates offers a safe, supportive, and effective path to building strength and improving your quality of life. Our amazing instructors are here to guide you every step of the way, ensuring you feel confident, supported, and empowered in your practice.
If it’s your first visit, we suggest arriving early to get acquainted with the parking options.
For your comfort and safety, we kindly require all clients to wear grip socks during their visit.
Don’t have a pair? No worries! We have a selection of high-quality grip socks available for purchase at our studio
If it’s your first visit, we suggest arriving early to get acquainted with the parking options.
Yes, we offer private
sessions and would love to work with you on your individual needs and goals. Simply visit the pricing menu to book your session directly.
Yes! We offer private studio bookings for group classes, team-building events, or special occasions. Contact us to discuss availability and custom event packages.
Section 2
Enjoy easy booking through our website or via our custom app
We welcome clients of all ages; however, participants must be at least 18 years old. Those under 18 require a waiver signed by a parent or guardian and may only take private lessons.
Pilates is a safe and low-impact practice that can be done during pregnancy; however, if you are pregnant, we kindly request that you notify your instructor at the beginning of the class so they can provide any necessary modifications and adjustments. Additionally, if you have any medical restrictions, we ask that you present a doctor’s note before class.
Please inform your instructor of any injuries or limitations before class so they can provide modifications to ensure a safe workout. We strive to create a supportive environment for all fitness levels and needs.
If you’ve had recent surgery, please bring a doctor’s note stating that you are cleared to return to exercise, along with any specific guidelines regarding what activities are safe and which ones you should avoid.
Section 3
We have a 12-hour cancellation policy. If you cannot attend a class you’ve reserved, please cancel online within 12 hours to avoid a fee and receive a full refund, which will be credited back to your account. After the 12-hour window, a $30 late cancellation fee will apply, but you will not lose your session. If you do not show up for a class, a $45 no-show fee will be charged, and your session will be forfeited.
PRIVATE LESSON CANCELLATION:
We have a 12-hour cancellation policy for private lessons as well. If you need to cancel within 12 hours of your scheduled lesson, a $75 late cancellation fee will apply, but you will not lose your session. If you do not show up for your lesson, you will be charged the full cost of the class and forfeit your session.
Please note that all classes and packages are non-refundable.
Please consider the waitlist as signing up for the class, as we assume that if you’ve added yourself, you are available to attend. The waitlist will automatically add you to the class up to 1 hour before the start time.
If you can no longer attend a waitlisted class, please remove yourself from the waitlist to avoid cancellation fees. You are responsible for canceling your waitlisted class outside of the 12-hour late cancellation window if you can no longer attend. This will help you avoid late cancellation or no-show charges in the event that you are added to the class, as our cancellation policy applies to waitlisted classes.
All Sales Are Final: Due to the nature of our services, all purchases are non-refundable.
No Refund Policy: We do not offer refunds for any classes, memberships, or packages.
Our GOLD membership operates on a month-to-month basis. To cancel, you must provide a written notice at least 7 days before your renewal date. Please also ensure you cancel any classes scheduled after that date to avoid late cancelation or no-show fees.
For our SILVER membership, there is a 3-month commitment. After the commitment period, your membership will convert to a month-to-month auto-renewal, and the same cancellation policy as mentioned above will apply.
Please be advised that arrivals later than 5 minutes past the start time will not be permitted to enter the class. At Opal Pilates, we prioritize providing the best experience for all our clients, and late arrivals can disrupt both the instructor and fellow participants.
In the event of a late arrival, the class for that day will unfortunately be forfeited. We appreciate your understanding and cooperation in maintaining a focused and seamless experience for everyone.
Of course! You can freeze your membership for $30 per month. To set the dates for the freeze, please contact our front desk. Please note that during the freeze period, you won’t be able to book future classes. You are eligible to freeze your membership once per year.
As a valued GOLD member of Opal Pilates, we are excited to offer you one complimentary guest pass each month. Please note, that the pass expires at the end of each month and cannot be carried over. This pass allows non-members to experience our studio and classes.
How to Redeem:
- Contact us to register your guest and book their desired class.
Important Reminder:
- Any late cancellations or no-shows by your guest will result in charges to your membership card for any applicable fees. By booking the class, you acknowledge and accept these terms and conditions.
We kindly request that no filming take place during class. Our friendly staff will be happy to assist you with photos and videos before or after class.